Privacy Policy
Dream India Foundation (DIF), registered at Railway Station Road, Behind Sant Nirankari Bhawan, Chando, Mahoba, Uttar Pradesh(210427), is committed to protecting our customers’ personal information, we value your trust & respect your privacy. We have created this Privacy Policy to help you understand how we collect, use and protect your information when you visit our web, DIF websites and use our services. If you do not agree to the terms of the policy, please do not use or access DIF website, website or mobile applications.
As per laws and regulations applicable in India, this policy is just for your information and is not intended to limit or exclude your rights.
1. Personal Information collected by DIF
At the time of submission your information at our website, we collect and store your Personal Information. Personal Information shall mean information that could reasonably be used to identify you personally.This includes but not limited to the following:
- This information may include your name , address, contact number, email id , photograph and/or any other personal document provided during registration or during the profile update , Such as proof of identity , proof of address.
- I.P. address of your internet connection.
- Media access control address details.
- Device identification details used by you such as IMEI, OS, or any other specific identifiers
- Details of your financial information such as Bank account, debit card, credit card or other payment instrument details as well as password of DIF
2. Uses Of Personal Information By DIF
We (DIF) use your personal information with applicable laws and regulations in India by us for a number of purposes connected with our business, operations and functions which are being stated as following:
- Processing your requests, transactions , inquiries and complaints, customer services and related activities.
- Reaching to you regarding bills, administrative informations, key policies, existing or new offers, invoices, content advertisements, surveys.
- To getting feedback from your side regarding our products or services.
- Registering your details and allocating or offering you rewards, discounts or any other benefits.
- Ensuring adherence to legal and regulatory requirements for prevention and detection or prosecution of fraudulent and criminal activities.
- We may use data from Google’s Interest-based advertising or 3rd-party audience data (such as age, gender and interests) with Google Analytics for understanding our site’s audience.
3. Disclosure
- DIF does not sell or rent personal information to any third party entities.
- We may share your personal information with government / Government authorities or agencies / legal authorities for any investigation or to comply with legal process or in response to a request by any of these authorities or to enforce applicable terms and conditions.
4. Information Security And Storage By DIF
- We have adopted measures to ensure that personal information is accessible to our employees strictly on the “Need To Know” basis.
- Our applications/website have industry standard security precautions in place to protect the loss, misuse and alteration of your Personal Information with us. Whenever you change or access your account information, we facilitate the use of a secure server. We apply encryption or other appropriate security controls to protect your Personal Information when stored or transmitted by us.
- We have taken appropriate steps for the security and protection of all our digital platforms including internal applications, however, we shall not be responsible for any breach of security or the disclosure of Personal Information for reasons outside our control.
5. Third Party Websites, Applications and Services
The Application/websites may include links to other websites/applications. Such websites/ application are governed by operator’s privacy policies, which are beyond our control and we will not be responsible for their privacy practices or the content.
6. Queries and complaints
For any queries or feedback on the policy, please feel free to reach us through any of the modes available on our application or website.
This Policy should be read in conjunction with Terms & Conditions applicable for DIF account. Registration or usage of the DIF implies your express consent and agreement to this Policy. This Policy is subject to modification based on changes in the business, legal and regulatory requirements and will be updated online. You are encouraged to periodically visit this page to review the policy and any changes.
7. Consent
By using DIF and/or by providing your information, you consent to the collection and use of the information you disclose on DIF in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.
Grievance
The aim of this procedure is to give our customer or user an opportunity to raise a grievance either informally and/or formally and to discuss this with our organisation with a view to having it resolved.
General Principles
- DIF works on principle to treat their user/customer fairly all the time.
- DIF believes to escalate the complaint or concerns raised by users are dealt with an open mind, with courtesy and in a timely manner.
- DIF informs their user about the channels to escalate their complaints, concerns and grievances.
- All employees at DIF must work in good faith and without prejudice to the interests of the users.
- Users/ Customer must raise their grievances as soon as possible, to allow issues to be resolved quickly.
Complaints Handling by DIF
DIF has well educated and well trained official staff to ensure that all the query and grievances related to customers or consumers are handled properly. Working culture of DIF builds the consumer trust and confidence. We believes to problem removal from the root cause.
Way To Reach DIF
a) Regarding DIF Wallet Related Concerns
Level 1:
Customer or consumer can visit us at DIF select payments/DIF wallet followed by the particular wallet transaction where you are facing the issue to submit your query.
Level 2:
In case of unsatisfaction of customer/consumer with Level 1 resolution, please write to: Nodal Officer*, Customer Grievance, DIF
Level 3:
In case of unsatisfaction of customer/consumer with Level 2 escalation, please write to: Grievance Officer*, DIF
*applicable only when level wise escalation is followed.
b) For other queries related to admin@saltindia.org
Level 1:
Customer or consumer can visit us at http://DIFindia.org and select the vertical where he is facing the issue. Post vertical selection, please select an order to submit your query
Level 2:
If the resolution you received does not meet your expectations.
Level 3:
If you are still not satisfied, please write to: Grievance Officer*, admin@saltindia.org, Behind Sant Nirankari Bhawan, Railway Station Road, Mahoba, Uttar Pradesh, 210427
Or click here to escalate to Grievance Officer.
*Applicable only when level wise escalation is followed.
We recommend that customer sends us a query/grievance by login in his DIF account and using the ‘Help and Support’ section. It is also recommended that the customer writes his complaint reference number provided by our customer care team in all further communication with us regarding a particular issue. This enables us to get more details about the customer and the query quickly and helps to resolve the query faster.
Turn Around Time For Queries, Concerns, Complaints
Suitable timelines have been set for every complaint depending upon the investigations which would be involved in resolving the same. Here are the estimated timelines at various levels of queries/escalations
- First response to a user’s query/ concern – 48Working Hours
- Follow-up queries – 72 Working Hours
- Escalated cases – 7 Working days
- Customer grievances – 15 Working days
- Concern raised to Nodal officer – 15 Working days
- NEFT to user’s bank account – 7 Working days
Refunds and Cancellation policy:
The all certificate fees is only Indian Rupees. The "Refunds and Cancellation" are not allowed in our website. No refund of any Certificate fees.